Returns & Exchanges

At Nilkamal Sleep, we want you to experience ultimate comfort, which is why we offer a seamless return and exchange process for our mattresses and bedding within our specified trial periods. If you are not completely satisfied with your purchase, we will facilitate a hassle-free pickup and process your refund promptly.

Return Process

• 1.
  Initiate Request

  Log into your account or contact our customer support team within the eligible return window to submit a formal return or exchange request.

• 2.
  Quality Verification

  Our team will conduct a remote inspection through shared photographs to ensure the product is in its original condition and free from accidental damage.

• 3.
  Free Doorstep Pickup

  Once approved, we will schedule a convenient pickup time where our logistics partners will collect the item directly from your home at no extra cost.

• 4.
  Refund Processing

  After the product reaches our warehouse and passes a final quality check, your refund will be initiated to your original payment method within 7-10 business days.